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24 HOUR Customer Service

24 Hour Customer Service offers online assistance for all customer care queries and can be reached 24 hours a day, 365 days a year. This service is available globally. We also have specialized services available via a specific corporate agency at

Highly trained staff are available online to retrieve all reservations that have been made by our travel counselors, as well as any reservations that you have made through our corporate on-line reservation systems.Our staff have access to all traveler profiles that are in our system and are therefore able to quickly and efficiently assist with hotel reservations, change existing travel reservations, and cancel currently held reservations. In fact, 24-hour customer care services staff arrange and assist with all hotel-related requirements.
Once you have submitted your reservation request, you will be provided with an e-mail address to use to make inquiries about your request. Our qualified and friendly staff will get back to you immediately to answer questions about your hotel reservations 7 days a week, and 365 days a year, including holidays. If you have a question about a hotel reservation, please e-mail our specialists.