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Best Travel Information Guide

Planning a trip can be stressful and confusing, but makes the process easier and simpler. If you have any questions about booking a hotel through this site, please browse the FAQs below to find your answers.

If these answers don't address your problem sufficiently, then feel free to contact us; we are happy to assist you so that you can have a smooth and hassle-free travel experience.
Best Travel Information Guide
What does "provisional reservation" mean?
Is my reservation guaranteed?
How can I confirm my reservation?
I want to search for hotels in surrounding areas, too, so that I can find the best deals. Can your website help me with that type of search?
When is my reservation effective?
Can I make a group reservation?
Do you accept special requests?
I forgot the details of my reservation. Where can I find this information?
If I have a problem with my reservation, how can I contact you?
Can I cancel my reservation?
Can I change my reservation?
When do I actually pay for the room?
If I'm not paying you, then why do you need my credit card information?
Is it safe to give you my information?
How do you determine your conversion rates?
I found through another site, but your room rates are higher than the advertised rates. Why?
The room rates listed on your site changed. Why?
What type of currency is reflected by your prices?
Do I have to wait for your monthly newsletter to find special deals and offers?
Is all the information on your site guaranteed to be accurate?
I found some contradictory information on your site. What happened?
Are your weather forecasts dependable?
I tried to access earlier today, and the site was unavailable. Does that mean that your site is unreliable?
Do I have to wait for your monthly newsletter to find special deals and offers?
Is it safe to give you my information?
My email confirmation says that the reservation was made at 6:00 p.m., but I actually reserved the room at 2:00 p.m. Why the discrepancy?
Where do you get your information from?